Privacy Policy

Introduction

At FenbrookWay ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (fenbrookway.sbs), use our services, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

We collect several types of information from and about users of our website and services:

Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Contact information (such as name, email address, mailing address, and phone number)
• Billing information (such as credit card details and billing address)
• Passport and identity document details (when necessary for booking travel arrangements)
• Travel preferences and requirements (including dietary restrictions, accessibility needs, and travel interests)
• Emergency contact information
• Date of birth (when required for booking purposes)
• Information submitted in forms on our website (such as contact forms, booking forms, and newsletter sign-up forms)

Non-Personal Information

We also collect non-personal information that does not directly identify you. This may include:

• Browser type and version
• Operating system
• IP address
• Device information
• Usage data (such as pages visited, time spent on pages, links clicked)
• Referring website addresses
• Geographic location data

How We Collect Information

We collect information in the following ways:

Direct Collection

Information you provide directly to us when you:

• Fill out forms on our website
• Create an account
• Book travel services
• Subscribe to our newsletter
• Participate in surveys or promotions
• Contact our customer service
• Provide feedback

Automated Collection

Information collected automatically through:

• Cookies
• Web beacons
• Server logs
• Analytics tools

We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted). You can set your browser to refuse all or some cookies, but this may affect your ability to use some features of our website.

Third-Party Sources

We may receive information about you from third parties, including:

• Business partners (such as airlines, hotels, and other travel providers)
• Social media platforms (if you interact with us through social media)
• Payment processors
• Marketing partners

How We Use Your Information

We use the information we collect for various purposes, including:

Providing Services

• Processing and managing your travel bookings
• Completing transactions and processing payments
• Providing customer support
• Responding to your inquiries and requests
• Fulfilling our contractual obligations to you

Improving Our Services

• Understanding how users interact with our website
• Identifying usage trends and preferences
• Developing new products, services, and features
• Diagnosing technical issues and maintaining security

Communication

• Sending administrative information (such as booking confirmations and updates)
• Providing information about your travel arrangements
• Sending marketing communications (if you have opted in)
• Notifying you about changes to our services, terms, or policies

Legal Compliance and Protection

• Complying with legal obligations
• Enforcing our terms and conditions
• Protecting our rights, privacy, safety, or property
• Responding to legal requests and preventing fraud

Information Sharing and Disclosure

We may share your information with the following parties:

Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Travel suppliers (airlines, hotels, tour operators, transportation companies)
• Payment processors
• Customer service providers
• IT and data storage providers
• Marketing and advertising partners
• Analytics providers

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

Business Transfers

If we are involved in a merger, acquisition, sale of assets, bankruptcy, reorganization, or similar event, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our terms and conditions
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to which we are subject
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

International Data Transfers

FenbrookWay is based in the United Kingdom, and we process and store information on servers located in the UK and other countries. By using our services, you acknowledge that your information may be transferred to, stored in, and processed in countries outside of your country of residence, including countries that may not have the same data protection laws as your jurisdiction.

When we transfer personal information from the European Economic Area (EEA), United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of protection, we use specific contractual clauses approved by the European Commission or other appropriate legal mechanisms to safeguard your data.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Portability

You have the right to request a copy of the personal information we hold about you. You may also have the right to receive your information in a structured, commonly used, and machine-readable format.

Correction

You have the right to request that we correct inaccurate or incomplete information about you.

Deletion

You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Restriction and Objection

You have the right to request that we restrict the processing of your information in certain circumstances. You also have the right to object to our processing of your information in certain cases, including for direct marketing purposes.

Withdrawal of Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

Complaints

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Marketing Communications

You can opt out of receiving marketing communications from us by:

• Following the unsubscribe instructions in any marketing email we send
• Contacting us using the information in the "Contact Us" section

Please note that even if you opt out of marketing communications, you may still receive administrative communications from us, such as booking confirmations, service announcements, and responses to your inquiries.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users. These technologies help us provide you with a better experience when you browse our website and allow us to improve our site.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website. This helps us improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Third-Party Analytics

We use third-party analytics services, such as Google Analytics, to help us understand how users engage with our website. These services may use cookies and similar technologies to collect information about your use of our website and provide us with reports based on this information.

You can learn more about how Google Analytics collects and processes data by visiting Google's Privacy & Terms. You can opt out of Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

We maintain security protocols that include:

• Encryption of sensitive information
• Secure networks and servers
• Regular security assessments and monitoring
• Access controls for employees and contractors
• Staff training on data protection

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child under 16, please contact us using the information provided in the "Contact Us" section.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The date at the top of this Privacy Policy indicates when it was last updated. We will notify you of any material changes by posting the new Privacy Policy on this page and, where appropriate, sending you a notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

FenbrookWay
Flat 01 Allen Burgs
Baileychester BT66 7RR
United Kingdom

Email: [email protected]

Phone: +446247422058